SELECTED RESULTS
Different businesses.
Practical improvements.
Examples from my work across corporate roles and consulting engagements. Each began with understanding what was in the way and identifying a better way to operate.
01 / Telecom · closeout operations
$170M+in stalled revenue unlocked
The situation
More than $200M in revenue was frozen because closeout packages for thousands of cell sites were incomplete. Data lived in multiple systems, more than 120 vendors had touched the sites, and accountability had collapsed. The final invoice was three years overdue, and the warranty had expired.
The work
I mapped the closeout process across teams and rebuilt it with simpler steps, new milestones, and clear accountability. As a tracking tool was developed, I shaped it around the new process and built the reporting on top. I prioritized the vendors with the most sites, where the largest share of revenue was stuck.
THE RESULT
$170M+ invoiced within nine months after being stalled for more than three years.
02 / B2B · client onboarding
95%reduction in onboarding admin
The situation
Onboarding was slow and inconsistent. Accounts took up to six weeks to move from sale to onboarding, and every account required hours of manual administration.
The work
I mapped the client journey from sales handoff to launch, identified delays, and automated manual data work. I centralized documents and trackers and introduced a shared dashboard with clear task ownership.
THE RESULT
Administrative work fell 95%. One five-hour task took three minutes. Sale-to-onboarding time dropped from six weeks to two, and the company retained its largest account.
03 / Telecom · tools and workflows
$2Min wasted effort exposed
The situation
A mandated project management tool didn’t fit how teams worked. It introduced bottlenecks, duplicate work, and delays across multimillion-dollar rollouts.
The work
I conducted a time and cost study across two project teams, estimated the impact across one deployment, and presented the findings to VP-level leadership.
THE RESULT
The analysis exposed an estimated $2M in lost staff time on one deployment. Teams returned to workflows that worked for them; the tool was scrapped years later.
04 / Legal services · case operations
25 peopleone view of the work
The situation
Communication was fragmented, case status was difficult to see, and work bottlenecked around the lead attorney. Shared email and calendars created confusion, while inconsistent use of the case-management system made tracking unreliable.
The work
I mapped the case workflow, clarified ownership and decision points, restructured meetings and communication, and established consistent ways of working in the existing system. I built reporting on case status, deadlines, workload, and bottlenecks.
THE RESULT
Leadership gained one view of the case pipeline: what was on track, what was stuck, what was due soon, and who owned the next step.
LET’S MOVE THINGS FORWARD
Let’s talk about
what’s stuck.
A 45-minute conversation about your business, the support you need, and whether working together makes sense.
Book a Consultation